, B z# [; v2 z9 D# W: ^6 Q
Roles and Responsibilities
, x- \. F, U9 f+ c7 l, _. }) K2 u? Proactive maintenance
6 M& L# f! y) t0 Z? To restore and recover the service based on SLA (Temprory and permanent solution)
* i# s! Y2 t H7 E0 Y? Implement disaster recover plan+ S* j* Y8 w( ~* r
? Escalating to CS and R&D and providing the required information
) m& N. ~1 r. B; `1 a? Second line support to field maintenance team 6 }0 ?# d* E5 s5 }8 O8 `* |
? Output technical trouble shooting cases 5 [+ K1 I4 d$ `7 K Q$ n! U
? Routine preventative maintenance and analysis on all network elements
( ^2 x! M ?' ^- k' ] Q% @? CR implementation supervision * s, A D4 [2 V3 Y- Y" e+ r3 V d
? Release and data management (such as back up) . e- Q2 c, p% G3 b: u
? IPBB and IP related dimension and planning " [( A, Q9 u; I, Y" G' z5 x% X
? Implementation for expansion , rehoming and integration
7 L8 K3 R/ b3 n% Y$ H- F? End to end optimization (planning and implementation)/ C- R3 o5 B5 o* h& ]( D
? Reporting: regarding KPI weekly and monthly. Make reports regarding to Fault Management and hand it on time. 2 X* x) O7 A* K" ~5 R- p8 t3 n
? Communication with customers* o' U" c* L: Z2 q' a, T$ r4 p
? Providing training plan for FLM and FO
- [( z' ?4 W- ?/ u- [6 ^5 O( C( O1 w7 f) m& [0 l: A
Requirements Skills
2 w& b9 S( ~- F9 _) |9 f' ^? Proficiency in fault management! H) o) P1 W' F7 _
? performance & capacity monitoring skills
0 H( i7 g8 o) N" k5 w? configuration management Experience
) p% E+ _/ |) j' _7 {9 i( c? Experience in system upgrades, expansions & health checks of the network. 8 t! |: f% K3 y, E
? Minimum 5 years exprience in IPBB (Telecom or Service providor)
. i$ z8 T; r' q? Having Huawei or Cisco certification minimum CCNP level or equivalant
6 _5 S; M8 M: K% z# C1 d? Well versed with DataCom network architecture & protocols..
$ y$ U: G: n: {0 i? Experience in Huawei or Cisco IP equipments is a must.
8 v7 Q; m* J$ B" `" H( x; z' J% A? Familiar with O&M and technical support work flow.
; Y) ~' C4 {% Q4 D% P# `* u.
. [+ M0 ]. j& Y } F% QEducation" B2 \* U- r: t" ^2 j# ~& ?' I
? Having Huawei or Cisco certification minimum CCNP level or equivalent * G3 b8 V: i7 ]" ?) H2 ^
+ k0 V. s" ~( L9 tOther Requirements; G d8 ^: U" f! b2 E5 r" q% m# R
? Good communication skill
6 S- O9 B' D$ ?? Fluent in English/ W$ E9 A; |$ k9 U
! V& T- S7 z! {# c& i: x$ T
Key Interfaces" n2 E; E. f% r+ w2 A' y
? Core Back Office Manager
. b' S/ S9 \+ o( [? IPT Team Leader% T* t# V9 \ Q; D f3 }
? Customer’s Operations Team
0 p/ B' y! d' K% M7 f* k9 j$ P) r4 x
% ]; G2 {- P* c" x$ R x% Q联系qq
5 P' u! L3 g; c
& S; _0 ]- C9 s. s$ \; r$ m* c |
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